Refund & Returns

Our approach

Fragrance is intimate and hygienic. We balance fair client care with product integrity so every bottle that leaves the maison remains as intended.

Eligible returns

Unused items in original, sealed packaging may be returned within 30 days of delivery for a refund or exchange, subject to inspection.

Opened, sprayed, or used fragrances cannot normally be returned for change-of-mind reasons. Faulty, damaged, or incorrect items are handled under “Faulty or incorrect items” below.

How to start a return

Please contact us before sending anything back:

• Use the Contact page or email support@bewithyou.uk / info@bewithyou.pk with your order number and reason
• We will confirm eligibility and share return instructions
• Pack items securely in original packaging where possible
• Keep proof of postage until the return is received

Faulty or incorrect items

If an item arrives damaged, defective, or not as ordered, notify us promptly with photographs where helpful. We will arrange a replacement, store credit, or refund as appropriate once verified. Return shipping for verified faults is covered by BWY as directed in our instructions.

Refund timing

Once we receive and inspect an approved return, refunds are issued to the original payment method within 7–10 business days. Cash-on-delivery orders may be refunded by bank transfer or store credit as arranged with Client Services. Card and JazzCash timelines can also depend on your bank or wallet provider.

Non-returnable items

Unless faulty: opened fragrance, personalised goods, gift cards (except where required by law), and items returned after the 30-day window without prior written agreement.

Sale and promotional goods

Sale items follow the same hygiene rules. Additional promotion-specific conditions, if any, will be stated at purchase.

Questions

Reach Client Services via the Contact page, email support@bewithyou.uk (UK) or info@bewithyou.pk (Pakistan), or call PABX 03-261-111-299. Boutiques operate in Lahore, Islamabad, and Karachi.

This page is operational guidance for our storefronts and is not a substitute for formal legal advice. For solicitor review or jurisdiction-specific counsel, please seek a qualified professional.